At Johns Umbrella we offer an EASY 14-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most merchandise bought from Johns Umbrella.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these merchandise are delivered.
You may return the merchandise to us in the following ways:
Most merchandise are returnable in our stores, to check which merchandise cannot be returned in our stores please call our 04772253082/83 between 9:00am and 6:00pm all days.
You may call Johns Umbrella customer care number 04772253082/83 between 9:00am and 6:00pm all days and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. In some cases you will have to courier us the merchandise.
Any returns/exchanges at Johns Umbrella stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the merchandise. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, please refuse to take delivery of the package, and call our customer care number 04772253082/83 between 9:00am and 6:00pm all days, or you may email us at email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from Johns Umbrella, we shall be unable to accept returns or exchanges of the Gift Vouchers & Book Rewards membership and eReaders.
In the event you return any merchandise which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that merchandise, if we are unable to exchange or replace the merchandise. The replacement merchandise will be shipped to you at no additional shipping charge.